If you are registered for a Canada Revenue Agency (CRA) account and currently receive paper mail, the way you receive your mail from the CRA might be changing.
Starting July 3, 2025, the CRA transitioned the delivery method for most mail from paper to online for approximately 500,000 benefit recipients. As of September 4, 2025, Phase 2 of this project will expand to include an additional 900,000 individuals, broadening the scope beyond just benefit recipients.
If you are part of this change, you will receive an email notification and, in some cases, a letter from the CRA with more information on what is changing.
Going forward, you will receive email notifications when new mail is available to view in My Account. You will no longer receive most CRA mail by paper.
More information can be found here:
Change from paper to online mail for some individuals
