Starting in spring 2025, the Canada Revenue Agency (CRA) will switch to delivering most business correspondence through its online portal, My Business Account, instead of by paper mail. This change will apply to all businesses that are registered for My Business Account or have authorized representatives using Represent a Client.
Key benefits of the transition include faster communication, easy access via computer or mobile, enhanced security, and environmental benefits by reducing paper waste. Business correspondence such as notices, letters, and forms will be available online, and the date it is posted on the portal will be considered the official receipt date.
This update means that you need to be checking your CRA Account regularly so that you do not miss any updates or requests.
To prepare for the change, businesses should ensure they have access to their CRA account and update their email address for notifications. New businesses and businesses not yet registered with My Business Account will need to sign up to access digital services. Charities and non-resident businesses will continue to receive paper mail unless they opt into online correspondence.
From May 2025, businesses can request to receive paper mail instead but must submit a request every two years to continue receiving it. The request can be made via a form RC681 or through the CRA portal starting in May 2025.
More information can be found here:
